I work for a competitor of Verizon. I sell telephone and internet service to businesses. Its a very lucrative and competitive business. The problem with it all is, when you’re dealing with a giant like Verizon people just automatically assume that its all thats out there. They just call up Verizon, talk to their STELLAR customer service team (they will be nice when you’re signing up) and sign a 3 year contract to have crappy phone service at their business.
The telecom industry is full of companies that have to lease their lines from Verizon. So when we have a repair issue with Verizon’s line, guess what? They take FOREVER to come fix it. And yeah, despite what they say, its to make your little CLEC (Competitive Local Exchange Carrier) look bad. You would think that with all the divestitures, and telecommunication acts that Verizon wouldn’t use such unethical business practices.
Heres an example: My uncle runs a very successful business. He uses my telephone company for his service, which he has had, and loved for nearly 7 years. Recently I lowered his monthly bill for him by updating his pricing. Around the same time he began having line trouble with his DSL service. We had to get Verizon out to look at the lines and sure enough they said, nothing is wrong everything is fine.
Meanwhile my uncle is having DSL speeds of 52k, 18k, etc. He runs a business that relies on his dsl service, so its kind of key for him to have great service. Well he calls our customer service department and ultimately gets a Verizon tech out and he informs my uncles that “a truck hit the pole, mice URINATED their acid pee on the lines, and bushes and brush have grown over your lines” and that was why he was experiencing the slowdown.
MOUSE PEE? Are you serious?
Anyway we decided it would be best if my uncle upgraded to a T-1 service via my telephone company. And for a laugh he decided to call Verizon to get a quote on their T-1 service. And I did too. I like to stay informed, and knowing how my competitors operate is important to me.
So I call and get their “sales” department, lol. And I explain that I need T-1 service, and I have my checkbook ready, I just want to know the price. The woman informs me that she does not know the price, but she would be glad to tell me the price for DSL and POTS lines (POTS = Plain Old Telephone Service). I told her I wanted T-1 and she said it would take 24 hours for someone from that department to call me back.
At this point, I’m certain that they have COMPETITION within their company to sell services. I want a T-1 and she wants me to have POTS and DSL. LOL. Here I am trying to sign up for a MRC (Monthly Recurring Charge) of over $600 WITH my checkbook out and I can’t even get a PRICE.
It dosent take a genius to realize that $600 a month x 36 months (per their contract agreement) is a TON of money, get your ACT TOGETHER.
I proceed to inform her that if she dosen’t know the price and no one can tell me the price in the next 30 minutes I will be signing up for a competitors service. She takes my information and says someone will call me ASAP. I specifically said, that if no one can call me back in 30 minutes tell them not to call.
6 hours later I get a phone call from “Vanna”. She was EXCITED about selling me T-1. I explained that she was too late and she got rude with me. “I was in a meeting all day, 30 minutes is unreasonable” To which I responded “Vanna, your competitors knew the prices on the telephone when I called them” to which she replied “You called the XXXXX Sales department” to which I replied “They couldn’t have transferred me?”
I’m positive not everyone who worked at Verizon who could have sold me a T-1 was in a meeting all day. Now, having read that, if you can’t GIVE a company thousands of dollars worth of your business, how do you think your conversation will be when you have an error on your bill? Or when you have a repair issue? Companies exist to make money. And they don’t even seem like they want it from the get go. Once they have it, you’re just a contract bound piece of garbage. Please do yourself a favor and explore other options.